66bd Privacy Policy

1.1 This Privacy Policy is issued by 66bd, the operator of the online casino and sports betting platform accessible at 66bd.io (referred to in this document as "66bd", "we", "us", or "our"). The platform is designed to serve adult players based in Bangladesh aged 21 years and above.

1.2 66bd acts as the data controller in respect of all personal data collected through the platform. As data controller, 66bd determines the purposes and means by which your personal data is processed.

1.3 If you have any questions about this Privacy Policy or about the way in which your personal data is handled, you may contact our support team at any time via live chat on the platform or by email at [email protected].

2.1 66bd collects personal data from you in the following circumstances: when you register an account, when you make a deposit or withdrawal, when you use our Services, when you contact support, and when you interact with our platform through cookies and similar technologies.

2.2 Registration and Account Data. When you create a 66bd account, we collect:

• Full legal name
• Date of birth (to verify that you are aged 21 or above)
• Residential address, including city and postcode
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred language and currency (BDT)

2.3 Identity Verification (KYC) Data. To comply with our Know Your Customer obligations and to prevent fraud and money laundering, we may collect copies of:

• National ID card or passport
• Driver's licence
• Utility bill or bank statement (not older than three months) confirming residential address
• Selfie or live photograph for identity confirmation

2.4 Financial Transaction Data. When you deposit or withdraw funds, we collect details of the transaction including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), transaction reference numbers, amounts in BDT, timestamps, and outcomes.

2.5 Gameplay and Betting Data. We collect records of all games played, bets placed, outcomes, session durations, and any bonus or promotional activity associated with your account. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.6 Technical and Device Data. We automatically collect certain technical information when you access the platform, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data helps us maintain platform security and improve user experience.

2.7 Communications Data. If you contact our support team, we retain records of those communications, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.

2.8 The following table summarises the primary categories of data we collect and the context in which each is gathered:

3.1 66bd uses the personal data it collects for the following purposes:

• Account Creation and Management: To set up and maintain your 66bd account, verify your identity and age, manage your BDT wallet balance, and provide you with access to the full range of Services.
• Payment Processing: To process your deposits and withdrawals via your chosen payment method, verify transaction legitimacy, and maintain accurate financial records.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) laws and Know Your Customer (KYC) requirements, including verifying the source of funds where required.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, apply responsible gaming tools you have requested (such as deposit limits, cooling-off periods, or self-exclusion), and ensure that the platform is not being accessed by individuals under the age of 21.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited activities as defined in our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide account assistance in English.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, design, and content of the 66bd platform.
• Marketing Communications (with consent): Where you have given explicit consent, to send you promotional communications about offers, bonuses, and new features available on 66bd. You may withdraw consent at any time.

3.2 66bd will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

4.1 66bd processes your personal data on the following legal grounds:

• Contractual Necessity: Processing that is necessary to perform the contract between you and 66bd — specifically, to provide you with access to the platform, manage your account, and process financial transactions.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including AML regulations, KYC verification requirements, and data retention mandates.
• Legitimate Interests: Processing carried out for 66bd's legitimate business interests, including fraud prevention, platform security, and improving the quality of our Services — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out with your specific, informed, and freely given consent — particularly in respect of direct marketing communications. You may withdraw consent at any time by contacting support or adjusting your account notification settings.

5.1 66bd does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your data is shared with third parties only in the following limited circumstances:

• Payment Processors: We share necessary transaction data with payment service providers such as bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals. These providers process data in accordance with their own published privacy policies.
• Game Providers: Certain gameplay data (such as session identifiers and bet amounts) is shared with third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe to enable game delivery and resolve technical disputes.
• Identity Verification Partners: KYC document data may be shared with accredited identity verification service providers to complete the verification process on our behalf.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory directive, 66bd will disclose personal data to competent authorities. This includes disclosures made in connection with AML investigations or fraud reporting.
• Security and Fraud Prevention Partners: Anonymised or aggregated data may be shared with fraud detection services to help identify and prevent abuse of the platform.

5.2 Where 66bd engages third-party processors to handle personal data on its behalf, those processors are required to process the data solely on 66bd's instructions and to maintain appropriate technical and organisational security measures.

6.1 The 66bd platform uses cookies and similar tracking technologies to ensure proper functionality, maintain session state, and gather analytics data. A cookie is a small text file placed on your device by the platform when you visit it.

6.2 We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function correctly. They maintain your login session, remember your account preferences, and ensure that security features operate as intended. These cookies cannot be disabled without impairing core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the platform — such as which pages are visited most frequently and where error messages are encountered. This data is used to improve platform performance.
• Functionality Cookies: These remember your preferences (such as language settings and display options) so that you do not need to re-enter them on each visit.
• Targeting and Advertising Cookies: Where you have given consent, these cookies may be used to deliver promotional content that is relevant to your interests. You may withdraw this consent at any time.

6.3 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing certain features of the platform. Please note that clearing cookies will also clear your active session, requiring you to log in again.

7.1 66bd retains your personal data for as long as your account remains active and for defined periods following account closure, as set out in the data table in Section 2 of this policy.

7.2 Financial transaction records are retained for a minimum of five years following the date of each transaction, in accordance with applicable anti-money laundering legislation. This retention obligation applies regardless of whether your account has been closed.

7.3 Where personal data is no longer required for any legitimate purpose, it will be securely deleted or anonymised so that it can no longer be associated with any individual player.

7.4 In cases where 66bd is required to retain data beyond the standard retention periods due to an ongoing legal dispute, investigation, or regulatory requirement, the data will be retained until that matter is fully resolved.

8.1 As a 66bd player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond within five business days.

• Right of Access: You may request a copy of the personal data that 66bd holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that require us to retain it.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data while a complaint or correction request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests. You may also object at any time to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

9.1 66bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the 66bd platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised 66bd personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits and penetration testing of platform infrastructure.
• Multi-factor authentication requirements for administrative access to data systems.
• Automated fraud detection and anomaly monitoring systems that flag suspicious account activity in real time.

9.2 Despite these measures, no online platform can guarantee absolute security. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, 66bd will notify you without undue delay via your registered email address and will take immediate steps to contain and remediate the breach.

9.3 You also play an important role in keeping your account secure. You must maintain the confidentiality of your login credentials and must notify 66bd immediately if you suspect that your account has been accessed without your authorisation.

10.1 The 66bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

10.2 If 66bd becomes aware that personal data has been collected from a person under the age of 21 — whether through misrepresentation during registration or any other means — that account will be immediately closed, all associated personal data will be deleted, and any funds deposited will be returned through appropriate channels following verification.

11.1 66bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. The revised policy will be published on this page with an updated effective date.

11.2 Where changes are material — meaning they significantly affect your rights or how your data is used — 66bd will notify you via your registered email address at least 14 days before the changes take effect. Continued use of the platform after the effective date of the revised policy constitutes acceptance of the updated terms.

11.3 We encourage you to review this Privacy Policy periodically to stay informed of how 66bd protects your personal data.

12.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 66bd processes your personal data, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the 66bd platform. Average response time is under 90 seconds.
• Email: [email protected] — responses provided within one business day for non-urgent enquiries. Please mark privacy-related emails with the subject line "Privacy Request" to ensure prompt routing to the appropriate team.

12.2 All privacy-related communications are handled in English. If you submit a request in another language, a response may be delayed while translation is arranged.

12.3 For data deletion or data access requests specifically, please include your registered account username and the email address associated with your account so that we can verify your identity before processing the request.